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Hair Washing
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Have a look over our most frequently asked questions for both our hair salon and our shop. Can't see the answer you need? Simply get in touch!

  • What is your refund policy?
    We do not offer a refund policy or returns on any items unless the product is faulty. If the product is faulty, please get in touch and it will be sorted for you.
  • Do you ship outside of the UK?
    Yes we do! See our shipping options at the checkout.
  • Do you offer FREE Delivery?
    Yes! FREE deliveries on orders over £80
  • Do you offer Bulk Buying?
    Yes (prices pending).
  • Are you looking for Ambassadors?
    Yes! To apply you must have over 4k followers tag and post @chapter.22 in your lash posts and contact us to get involved with being a brand ambassador!
  • What is your cancellation policy?
    Please check everyone’s individual cancellation policy’s before booking! We ask for 24 hour notice before cancelling.
  • Are you child friendly?
    We are a Child friendly salon in the hairdressers! However, we do ask that you watch your children at all times due to sharp objects within the salon! If you’re coming for beauty treatments we just ask for a heads up before you bring children as we can then prepare for children to be coming.
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